Reviews charter

Only people who actually used Dokaly can review it, from their account: those whose list received at least one reservation, and those who reserved a gift while signed in.

That is what “Verified review” means: the review is tied to an account that used the service. Each account leaves one review, which it can edit.

• On your list, once it has received a reservation.
• Right after you reserve a gift.
• By email, a few days after your event date, once. You can unsubscribe from these emails.

We ask every user concerned, whatever their assumed satisfaction, and offer nothing (discount, gift or perk) in exchange for a review.

A rating without a comment is published at once.

A comment (1000 characters at most) is read before it is published, usually within 72 hours. Negative reviews are published like the others: a review is never refused for being unfavourable.

A review is only refused on one of these grounds:

• Abusive content: insulting, hateful, discriminatory or defamatory content.
• Personal data: a third party's address, phone number, email or full name.
• Off topic: content unrelated to using Dokaly.
• Spam: advertising, links or repeated content.
• Conflict of interest: a review written by someone connected to Dokaly or to a competitor.

The author is told about the refusal and its ground in their notifications, and can correct the review and send it again. A refused review does not count in the average rating.

• Reviews are shown newest first, whatever their rating.
• Each review shows its rating, its author's first name and last-name initial, their role (created a list or reserved a gift) and its publication date.
• The average rating covers every published review, with or without a comment.
• Comments are shown in the language they were written in.

You can edit or delete your review at any time from the “My review” page. An edited comment is read again before publication.

Your review is kept as long as your account exists, and deleted with it.